Learning Objectives

Our certificate programs are delivered in a livestream, online format.

Spring: April 27, May 4, 11, 18, 25. Tuesdays, 1:30pm – 4:00pm.

Fall: October 6, 13, 20, 27, and November 3. Wednesdays, 9am – 11:30am.

  • To earn this certificate, you must complete the 5 modules and associated course requirements.
  • 2.1 CEUs


Session #1: Interpersonal Communication and Emotional Intelligence in a Multi-channel World

  • Learning self-awareness – understanding your impact on your environment and those around you;
  • How to retain your composure and not lose your temper;
  • Reading other people while in online and virtual formats; respectful management of all types of personalities;
  • What to say and when to say it in a multi-channel communication environment.

 

Session #2: Effective Virtual Meeting Management and Digital Communication Etiquette

  • Establishing meeting objectives;
  • Choosing the appropriate meeting format (video/phone/mixed channel);
  • Crafting a meeting agenda;
  • Hosting/managing a meeting;
  • Maintaining meeting order and dealing with bad behavior;
  • Proper meeting follow-up for accountability;
  • Managing meeting interactions and online meeting follow-up online
  • Effective online communications etiquette

 

Session #3: Building Energized Team Accountability Within Remote Teams

  • Setting clear expectations with your team up front;
  • Implementing a clear accountability structure;
  • Developing the process for respectful feedback;
  • Respecting the learning process with encouragement and support;
  • Creating peer-to-mentoring opportunities to encourage a learning culture.

 

Session #4: Managing Conflict and Difficult Conversations Online

  • Dealing with employees firmly, fairly, confidently;
  • Understanding what drives employee performance and how to address the types;
  • How to have difficult conversations; what to do about employees who are not performing to expectations;
  • Resolving conflicts and misunderstandings between employees;
  • Shutting down workplace bullies;
  • Tactful communications in a digital environment;

 

Session #5: Building a Respectful Workplace and Healthy Team Resilience Within Remote Teams

  • Building awareness and self-conscious understanding of our own personal biases;
  • Creating a workplace culture that values difference;
  • Elevating team tolerance and trust within your organization;
  • Learning to evaluate your work culture and operation practices to promote positive collaboration.

Course curriculum

  • 1

    Introduction

    • Welcome

    • Program Syllabus

    • Booking your one-on-one coaching session with your Instructor

    • Participant recommended resources

    • Capstone Project

    • Learning Style Assessment

  • 2

    Module 1: Interpersonal Communication and Emotional Intelligence in a Multi-channel World

    • Livestream - Module 1 handbook

    • Homework from Module 1

    • Supplemental video

    • Supplemental readings, podcasts, blog posts, whitepapers, and other resources relevant to the livestream topics

  • 3

    Module 2: Effective Virtual Meeting Management and Digital Communication Etiquette

    • Livestream - Module 2 handbook

    • Homework from Module 2

    • Supplemental video

    • Supplemental readings, podcasts, blog posts, whitepapers, and other resources relevant to the livestream topics

  • 4

    Module 3: Building Energized Team Accountability Within Remote Teams

    • Livestream - Module 3 handbook

    • Homework from Module 3

    • Supplemental video

    • Supplemental readings, podcasts, blog posts, whitepapers, and other resources relevant to the livestream topics

  • 5

    Module 4: Managing Conflict and Difficult Conversations Online

    • Livestream - Module 4 handbook

    • Homework from Module 4

    • Supplemental video

    • Supplemental readings, podcasts, blog posts, whitepapers, and other resources relevant to the livestream topics

  • 6

    Module 5: Building a Respectful Workplace and Healthy Team Resilience Within Remote Teams

    • Livestream - Module 5 handbook

    • Homework from Module 5

    • Supplemental video

    • Supplemental readings, podcasts, blog posts, whitepapers, and other resources relevant to the livestream topics