Our certificate programs are delivered in a livestream, online format.

Spring: April 27, May 4, 11, 18, 25. Tuesdays, 1:30pm – 4:00pm.

Fall: October 6, 13, 20, 27, and November 3. Wednesdays, 9am – 11:30am.

• To earn this certificate, you must complete the 5 modules and associated course requirements.
• 2.1 CEUs

Session #1: Interpersonal Communication and Emotional Intelligence in a Multi-channel World

• Learning self-awareness – understanding your impact on your environment and those around you;
• How to retain your composure and not lose your temper;
• Reading other people while in online and virtual formats; respectful management of all types of personalities;
• What to say and when to say it in a multi-channel communication environment.

Session #2: Effective Virtual Meeting Management and Digital Communication Etiquette

• Establishing meeting objectives;
• Choosing the appropriate meeting format (video/phone/mixed channel);
• Crafting a meeting agenda;
• Hosting/managing a meeting;
• Maintaining meeting order and dealing with bad behavior;
• Proper meeting follow-up for accountability;
• Managing meeting interactions and online meeting follow-up online
• Effective online communications etiquette

Session #3: Building Energized Team Accountability Within Remote Teams

• Setting clear expectations with your team up front;
• Implementing a clear accountability structure;
• Developing the process for respectful feedback;
• Respecting the learning process with encouragement and support;
• Creating peer-to-mentoring opportunities to encourage a learning culture.

Session #4: Managing Conflict and Difficult Conversations Online

• Dealing with employees firmly, fairly, confidently;
• Understanding what drives employee performance and how to address the types;
• How to have difficult conversations; what to do about employees who are not performing to expectations;
• Resolving conflicts and misunderstandings between employees;
• Shutting down workplace bullies;
• Tactful communications in a digital environment;

Session #5: Building a Respectful Workplace and Healthy Team Resilience Within Remote Teams

• Building awareness and self-conscious understanding of our own personal biases;
• Creating a workplace culture that values difference;
• Elevating team tolerance and trust within your organization;
• Learning to evaluate your work culture and operation practices to promote positive collaboration.