Our certificate programs are delivered in a livestream, online format.
Spring: April 27, May 4, 11, 18, 25. Tuesdays, 1:30pm – 4:00pm EST.
Fall: October 6, 13, 20, 27, and November 3. Wednesdays, 9am – 11:30am EST.
- To earn this certificate, you must complete the 5 modules and associated course requirements.
- 2.1 CEUs
Session #1: Interpersonal Communication and Emotional Intelligence in a Multi-channel World
- Learning self-awareness – understanding your impact on your environment and those around you;
- How to retain your composure and not lose your temper;
- Reading other people while in online and virtual formats; respectful management of all types of personalities;
- What to say and when to say it in a multi-channel communication environment.
Session #2: Effective Virtual Meeting Management and Digital Communication Etiquette
- Establishing meeting objectives;
- Choosing the appropriate meeting format (video/phone/mixed channel);
- Crafting a meeting agenda;
- Hosting/managing a meeting;
- Maintaining meeting order and dealing with bad behavior;
- Proper meeting follow-up for accountability;
- Managing meeting interactions and online meeting follow-up online
- Effective online communications etiquette
Session #3: Building Energized Team Accountability Within Remote Teams
- Setting clear expectations with your team up front;
- Implementing a clear accountability structure;
- Developing the process for respectful feedback;
- Respecting the learning process with encouragement and support;
- Creating peer-to-mentoring opportunities to encourage a learning culture.
Session #4: Managing Conflict and Difficult Conversations Online
- Dealing with employees firmly, fairly, confidently;
- Understanding what drives employee performance and how to address the types;
- How to have difficult conversations; what to do about employees who are not performing to expectations;
- Resolving conflicts and misunderstandings between employees;
- Shutting down workplace bullies;
- Tactful communications in a digital environment;
Session #5: Building a Respectful Workplace and Healthy Team Resilience Within Remote Teams
- Building awareness and self-conscious understanding of our own personal biases;
- Creating a workplace culture that values difference;
- Elevating team tolerance and trust within your organization;
- Learning to evaluate your work culture and operation practices to promote positive collaboration.