Our certificate programs are delivered in a livestream, online format.

Tuesdays, 9am – 11:30am EST.
Winter 2023: January 10, 17, 24, 31, February 7.
Spring 2023: May 9, 16, 23, 30, June 6.
Summer 2023: July 25, August 1, 8, 15, 22.
Fall 2023: October 10, 17, 24, 31, Nov 7.

• To earn this certificate, you must complete the 5 modules and associated course requirements.
• 2.1 CEUs

Session #1 – Negotiating Boundaries and Clarifying Job Expectations

• Setting expectations up front;
• Clarifying job roles and responsibilities;
• Learning to observe behaviors amongst your team;
• Communicating feedback objectively;
• Building trust through emotional intelligence and active listening.

Session #2 – Multi-Channel Interpersonal Communications

• Understanding the dynamics of communication today;
• Establishing protocols and defining  boundaries up front;
• Building trust and giving people the benefit of the doubt;
• Using emotional intelligence to resolve misunderstandings;
• Understanding when to avoid digital communications to resolve conflict.

Session #3 – Managing Your Day-to-Day Productively

• Establishing protocols proactively that provide a framework for managing your day-to-day workload;
• Taking a 12-month view of your workload and planning for  long term;
• Developing a culture of trust with your team;
• Building Standard Operating Procedures (SOPs) to proactively provide work structure and an operating baseline;
• Evaluating events against business objectives and SOPs;
• Understanding Covey's circle of influence/circle of concern theory.

Session #4 – Building Productive Relationships

• Establishing a positive tone with a new team;
• Developing strong networks – operational, social, and strategic;
• Maximizing your capabilities through goal setting and seeking constructive feedback;
• Learning to ask for help and provide help to others when it is needed;
• Developing good "stakeholder" management skills;
• Creating opportunities for peer-to-peer mentoring.

Session #5 – Navigating Difficulties and Managing Disruptions

• Practicing proactive approaches to minimize conflict;
• Addressing an issue while it is small and manageable;
• Learning to give others the benefit of the doubt;
• Having difficult conversations; what to do about colleagues who are not performing to expectations;
• Exploring ways, you can turn a negative situation into a positive business outcome.