Learning Objectives

Our certificate programs are delivered in a livestream, online format.

Spring: April 27, May 4, 11, 18, 25. Tuesdays, 9am – 11:30am.

Fall: October 5, 12, 19, 26, November 2. Tuesdays, 9am – 11:30am.

  • To earn this certificate, you must complete the 5 modules and associated course requirements.
  • 2.1 CEUs


Session #1 – Negotiating Boundaries and Clarifying Job Expectations

  • Setting expectations up front;
  • Clarifying job roles and responsibilities;
  • Learning to observe behaviors amongst your team;
  • Communicating feedback objectively;
  • Building trust through emotional intelligence and active listening.

 

Session #2 – Multi-Channel Interpersonal Communications

  • Understanding the dynamics of communication today;
  • Establishing protocols and defining  boundaries up front;
  • Building trust and giving people the benefit of the doubt;
  • Using emotional intelligence to resolve misunderstandings;
  • Understanding when to avoid digital communications to resolve conflict.

  

Session #3 – Managing Your Day-to-Day Productively

  • Establishing protocols proactively that provide a framework for managing your day-to-day workload;
  • Taking a 12-month view of your workload and planning for  long term;
  • Developing a culture of trust with your team;
  • Building Standard Operating Procedures (SOPs) to proactively provide work structure and an operating baseline;
  • Evaluating events against business objectives and SOPs;
  • Understanding Covey's circle of influence/circle of concern theory.

 

Session #4 – Building Productive Relationships

  • Establishing a positive tone with a new team;
  • Developing strong networks – operational, social, and strategic;
  • Maximizing your capabilities through goal setting and seeking constructive feedback;
  • Learning to ask for help and provide help to others when it is needed;
  • Developing good "stakeholder" management skills;
  • Creating opportunities for peer-to-peer mentoring.

 

Session #5 – Navigating Difficulties and Managing Disruptions

  • Practicing proactive approaches to minimize conflict;
  • Addressing an issue while it is small and manageable;
  • Learning to give others the benefit of the doubt;
  • Having difficult conversations; what to do about colleagues who are not performing to expectations;
  • Exploring ways, you can turn a negative situation into a positive business outcome.

Course curriculum

  • 1

    Introduction

    • Welcome

    • Program Syllabus

    • Participant recommended resources

    • Pre-work to be completed BEFORE first session

    • Special Business Project

  • 2

    Module 1: Negotiating Boundaries and Clarifying Job Expectations

    • Livestream - Module 1 handbook

    • Homework from Module 1

    • Supplemental video

    • Supplemental readings, podcasts, blog posts, whitepapers, and other resources relevant to the livestream topics

  • 3

    Module 2: Multi-Channel Interpersonal Communications

    • Livestream - Module 2 handbook

    • Homework from Module 2

    • Supplemental video

    • Supplemental readings, podcasts, blog posts, whitepapers, and other resources relevant to the livestream topics

  • 4

    Module 3: Managing Your Day-to-Day Productively

    • Livestream - Module 3 handbook

    • Homework from Module 3

    • Supplemental video

    • Supplemental readings, podcasts, blog posts, whitepapers, and other resources relevant to the livestream topics

  • 5

    Module 4: Building Productive Relationships

    • Livestream - Module 4 handbook

    • Homework from Module 4

    • Supplemental video

    • Supplemental readings, podcasts, blog posts, whitepapers, and other resources relevant to the livestream topics

  • 6

    Module 5: Navigating Difficulties and Managing Disruptions

    • Livestream - Module 5 handbook

    • Homework from Module 5

    • Supplemental video

    • Supplemental readings, podcasts, blog posts, whitepapers, and other resources relevant to the livestream topics